ELITEWHEELS Carbon Wheels Disc

At M.T.B. Shop, we are committed to delivering your orders quickly, securely, and efficiently — no matter where you are.
🌍 Shipping Destinations
We offer international shipping to the following regions:
All European countries
The United States
Selected Asian countries, including China, South Korea, and Vietnam
🚚 Processing & Delivery Times
Order Processing: 3–5 business days
Estimated Delivery Time:
Europe: 5–10 business days
Asia: 10–21 business days
USA: 7–14 business days
Delivery times may vary depending on product availability, destination, and customs procedures.
📦 Shipping Methods
All orders are shipped via trusted logistics partners with tracking provided. Once your order has been dispatched, you will receive a tracking number by email.
💲 Shipping Costs
Shipping costs are calculated at checkout based on the destination and order size. From time to time, we offer free shipping promotions — keep an eye out for those!
📦 Customs & Import Duties
International orders may be subject to import duties and taxes. These charges are the responsibility of the recipient and vary by country. Please check with your local customs office for more information.
❓ Questions?
If you have any questions regarding shipping or need help tracking your order, please contact our customer service team at info@e-mtbshop.com

At M.T.B. Shop, we strive to ensure a smooth and worry-free shopping experience from checkout to delivery — and even after that.
🚚 Delivery Information
Processing Time: Orders are processed within 3–5 business days.
Estimated Delivery Time:
Europe: 5–10 business days
USA: 7–14 business days
Asia: 10–21 business days
All orders are shipped with trackable delivery services. You will receive a tracking number once your order has been dispatched.
Please note that delivery times may vary depending on location, product availability, and customs clearance.
🔁 Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you're not, our return policy makes it easy.
Return Period: You may return unused products within 14 days of receiving your order.
Condition: Items must be unused, in original packaging, and in resellable condition.
Return Shipping: The customer is responsible for return shipping costs unless the product arrived damaged or incorrect.
Refunds: Once the returned item is received and inspected, refunds will be issued to your original payment method within 5–10 business days.
Exchanges: If you would like to exchange a product, please contact our customer service first to check availability.
📩 Need Help?
For any delivery or return-related questions, contact our support team at
info@e-mtbshop.com – we're here to help.

At M.T.B. Shop, we stand by the quality of our products and are committed to ensuring customer satisfaction. All items sold on our website are covered by a limited warranty, in line with the regulations of your country or region.
European Union Warranty Policy
Under EU consumer law, customers are entitled to a 2-year legal warranty from the date of delivery for all new goods. This warranty covers manufacturing defects or non-conformity with the product description.
If a product is faulty or does not function as advertised, you are entitled to request a repair, replacement, or refund — free of charge.
The legal warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
🌏 Asia Warranty Policy
Warranty terms in Asian countries vary by jurisdiction. As a general rule:
Most products are covered by a 1-year limited manufacturer’s warranty, unless stated otherwise.
Proof of purchase is required for all warranty claims.
Local laws may apply additional consumer protection rights, depending on your country (e.g., in China, South Korea, or Vietnam).
We recommend checking your local consumer protection laws for more details, or contacting our support team if you need assistance.
United States Warranty Policy
For customers in the United States:
Products sold via M.T.B. Shop are generally covered by a 1-year limited warranty, covering defects in materials and workmanship.
This warranty does not cover misuse, abuse, improper assembly, or damage due to accidents.
Additional warranties may be provided directly by the product manufacturer.
⚙️ Warranty Claims
To make a warranty claim, please contact our support team at info@e-mtbshop.com with the following information:
Your order number
Description of the issue
Photos or videos (if applicable)
We will evaluate your claim and guide you through the process. In most cases, repair, replacement, or partial refund options are available.
PLEASE NOTE:
The warranty is valid only for the original purchaser and is non-transferable.
Warranty services may vary depending on your location and local laws.
Tampering with the product or unauthorized repairs may void the warranty.
We are here to support you. If you have any questions regarding warranty coverage or specific product issues, please don’t hesitate to contact us.