Shipping Policy

Welcome to M.T.B. Shop – your destination for high-quality mountain bike parts, accessories, and apparel. We deliver worldwide with reliable logistics partners to ensure your order arrives safely and on time.

1. Shipping Regions

We ship to the following regions:

  • Europe – All EU and non-EU countries
  • Asia – Including China, South Korea, Vietnam, and others
  • United States of America (USA)

2. Order Processing

  • Orders are processed within 2–5 business days after payment confirmation.
  • Business days are Monday to Friday (excluding national holidays).
  • You will receive a confirmation email once your order has been shipped.

3. Shipping Times & Rates

Region

Estimated Delivery Time

Starting from*

Europe

5–12   business days

€6.99

USA

9–21   business days

€14.99

Asia

12–25 business days

€16.99

*Shipping rates depend on the destination, package size, and weight. Final shipping cost is calculated at checkout.

  • Free EU shipping on orders over €150
  • Free shipping to countries outside the EU from €250
  • Express delivery options available in select regions

4. Tracking Your Order

All orders include tracking. Once your order is shipped, you will receive an email with the tracking number and link to monitor your package status.

5. Customs, Duties & Taxes

  • For shipments within the EU, no additional customs fees apply.
  • For non-EU countries, including the USA and Asia, import duties and taxes may apply. These are the responsibility of the customer and may vary by country.
  • Please check with your local customs office for more information.

6. Delays & Lost Packages

  • While we do our best to ensure timely delivery, delays may occur due to customs, local holidays, or courier service disruptions.
  • If your package has not arrived within the estimated time, please contact our support team:
    📩 m.t.b.205017@gmail.com

7. Incorrect Addresses

Please double-check your shipping address before completing your order. We are not responsible for packages sent to incorrect or incomplete addresses. Re-shipping fees may apply.